Terms & Conditions




parts.kone.com (“KONE Parts”) is accessible to anyone looking to purchase elevator, building door, or escalator spare parts. The level of accessibility is determined by the registration process. Registrations are only approved to duly existing companies within the elevator, escalator, and automatic door industry where the company can be verified with a valid VAT number. Registration and approval can take anywhere from 1 hour to 5 workdays depending on the information provided by the client. The process can be delayed if more information is requested by our team to the customer. All other customers can either purchase the parts available in the public outlet available at this link >> (the “Outlet”), or they can contact their local KONE office to purchase the spare parts needed. Contact information can be found at www.kone.com

Clients with questions about part identification, price break discounts, missing needed spare parts from the webshop, or other webshop or part related inquiries can directly Contact Us.

1. Scope / General

Together with the provisions contained in the Legal Notice & Copyright and Returning Process, these Terms and Conditions (as they may be unilaterally amended and/or updated from time to time by the Seller) are the exclusive terms and conditions applicable to the use of the KONE Parts web application, the purchase of spare parts via KONE Parts or via the Outlet. The seller of the spare parts is KONE Industrial Ltd (“Seller”). The Seller’s contact information is the following:

Visiting/postal address: KONE Spares, Kuumolankatu 1, P.O.Box 674, Hyvinkää, FIN-05801, Finland

Registered address: Kuumolankatu 1, 05830 Hyvinkää, Finland

Business identity code: 1891976-0

VAT code: FI18919760

Email: gss.globalspares@kone.com

By registering to, or using KONE Parts, and/or purchasing spare parts via KONE Parts online or the Outlet or by manual order via email, the Customer accepts these Terms and Conditions. The use of any other Terms and Conditions, such as those of the Customer, is expressly excluded. By purchasing from KONE Parts or the Outlet, the Customer waives the use and applicability of any other terms of sale and/or purchase, including without limitation, the Customer’s own Terms and Conditions, despite any potential reference into such Terms in the Customer’s order documents.

If registered, newly registered companies will have 30 days from the date of registration to place an order. Newly registered users for existing companies will have 3 months to place an order. If no order has been placed within the aforementioned timeframe, then the account will be deactivated. To reactivate the account, contact gss.globalspares@kone.com.

Client data will be collected by means of registration, email, form or survey, to process orders and manage the clients’ account. The information will also be used to email the client with requested content or special offers to help the clients’ business and/or save money. This information is confidential and will not be shared with any other parties. To unsubscribe from our emails, please write us at gss.globalspares@kone.com

2. Offers and confirmations

All offers by the Seller are non-binding as to pricing and shipping availability. All orders placed by the Customer become valid and binding at the moment the order number is provided by either the webshop system or via email by gss.globalspares@kone.com. Orders cannot be canceled after this due to our fast reaction time internally to support the Customer’s needs. The Seller makes no guarantees or warranties, express or implied, as to the veracity or accuracy of illustrations, drawings, diagrams, weights, or other technical data or electrical values provided within KONE Parts or by email from the KONE team.

3. Delivery termS and times

The applied delivery term and the related delivery times are normally given as DAP to the shipping address as provided by the Customer (Incoterms® 2010). The given delivery times are not binding and are estimates only. Unforeseen hindrances such as force majeure, industrial disputes, malfunctions of any kind, or transport difficulties, entitle the Seller to rescind the Seller’s delivery obligation either in whole or in part. The Customer’s right to claim damages or compensation of any kind in such cases is expressly excluded.

4. Prices

Product prices listed in the KONE Parts webshop, provided by email or verbally by the KONE team, are not binding and are provided in euros only excluding VAT and shipping charges. In case VAT is applicable to an individual delivery, it shall be added to the price in KONE Parts webshop at the checkout. The Seller expressly reserves the right to change the prices given in KONE Parts without notice at any time. Price for the shipping is calculated by the system in the KONE Parts webshop at the checkout, or by the KONE Team via email, after the Customer has selected the products, shipping address and other delivery options. The final price for the products and shipping to the selected shipping address will be shown at the checkout or via email confirmation.

5. Availability

Deviations in-stock may appear and therefore the Seller does not guarantee the availability of spare parts quoted in KONE Parts. If stock is not available on a needed part, contact the KONE Team at gss.globalspares@kone.com for updated pricing and lead time.

6. Packaging

Packaging is included in the price unless otherwise stated. Packaging is non-returnable, except for returned electronic components which need to be in their original packaging (in accordance with Clause 11 below).

7. Shipment

The price for the shipping is shown at the checkout or in the email confirmation and the Seller does not make any guarantees that the quoted shipping method is the lowest cost shipping method available. The Seller uses well-known shipping companies (for example UPS, TNT, or DHL). Standard, Express, and Same day shipping is available for select countries, for more information, contact gss.globalspares@kone.com

8. Limitation of liability

To the fullest extent allowed by applicable law, the Seller shall in no event be liable for any loss of profit, loss of use, loss of contracts, loss of business, loss of customers, loss of good will, contractual liabilities of others, or for any indirect or consequential loss or damage, or punitive, special or incidental damage suffered by the Customer due to, or otherwise arising out of, or in connection with the purchase by the Customer of spare parts via KONE Parts or by the KONE Team. In addition, KONE shall in no event be liable for any type of loss, expense or damage whatsoever, including without limitation any direct damage, caused by or associated with:

  1. The Customer’s use or inability to use KONE Parts;
  2. Any information given on KONE Parts, including without limitation any inaccuracies in such information and/or the Customer’s reliance on or any other use of such information;
  3. Any delay in the delivery of spare parts; and/or
  4. Any information provided and/or submitted by the Customer or any lack thereof.

The Seller has no liability to notify or otherwise inform the Customer about any changes and/or updates in the information, data or services contained or provided via KONE Parts or the KONE Parts Team. Unless the Seller expressly informs otherwise in connection with such an individual change or update, any such changes and/or updates shall become applicable as of the moment these become visible on KONE Parts and the Customer may not rely on any previous information, data or service provided.

In any case, KONE’s liability for any and all damage, cost and/or expense arising out of or relating to KONE Parts and spare parts sold and delivered through KONE Parts is limited to the price of the individual spare part to which such damage, cost and/or expense relates to.

9. Warranty

All spare parts sold by the Seller have a warranty of twelve (12) calendar months from the date of delivery to the shipping address as informed by the Customer (“Warranty”). Under the Warranty the Seller warrants that the spare parts are free from defects in material or workmanship during the abovementioned warranty period. Any possible remedy of the defect is made, at the option of the Seller, by either repairing the defects or faults or by supplying the respective correct parts to the Customer.

The Customer shall bear the risk and cost of transportation of the returned spare part to the Seller. Any and all costs arising out of or in connection with the installation of any repaired or replacement parts or dismantling or uninstalling any defective parts are expressly excluded under the Warranty.

The Warranty shall not cover and is exclusive of normal wear and tear, improper or negligent use or installation of spare parts, theft, accident, vandalism or tampering of the spare part in question, or the equipment to which the spare part is installed.

Any possible warranty claims shall be sent by the Customer to the Seller in accordance with the Returning process, please see: Return Policy >>

10. Returning spare parts

The Customer has a right to return fault-free spare parts subject to this right being exercised within thirty (30) calendar days from the date of delivery to the shipping address as informed by the Customer. Costs and fees associated with the return are stated in the section covering the Returning process (see separate instructions). As mentioned in the aforementioned process, the Customer must contact the Seller prior to the actual return of the spare parts to indicate the Customer’s wish to return the spare parts. The returned spare parts must be received by the Seller within thirty (30) calendar days from the date when the Seller confirmed to the Customer the possibility to return the part in accordance with the Returning process.

The return shipment is at the risk and expense of the Customer. All return shipments must be accompanied by the Seller’s delivery note or invoice.

Notwithstanding the foregoing, electronic components exposed to the risk of static electric shocks, including without limitation printed circuit boards, which have been sealed by their manufacturer or by the Seller, can only be returned if the seal of their original antistatic packaging is unbroken.

Items purchased from the public “Outlet” are not available for return and are non-refundable.

11. Payment conditions

As a standard procedure, the Seller requires a 100% down payment with a credit card or by wire transfer. Seller may for registered Customers, upon its discretion, agree on a case-by-case basis with any customer that they will be invoiced for their purchases instead of 100% down payment and in these cases the payment is due and payable in full within 30 days of the date of the Seller’s invoice. Upon its discretion, the Seller may at any time require a 100% down payment for future purchases from any customer or change the payment terms otherwise.

In cases where a down payment is required and the customer has not paid the down payment within 30 days from the date of the proforma invoice, the Seller has the right to cancel the respective order and the same offer and price may not apply anymore. This is not applicable to those purchasing from the public “Outlet”, as no invoice will be issued.

All invoices are emailed from the Seller’s email system to the registered Customer after the respective order is created. Public “Outlet” Customers will receive an emailed receipt. In order to make sure that all invoices reach the correct contact person of the Customer, it is the responsibility of the Customer to inform the Seller immediately of any changes in contact details for emailing invoices in electronic format.

12. Intellectual Property Rights

The Seller and/or KONE Corporation (as applicable) shall retain title and ownership of all intellectual property rights owned by such entity and relating (whether directly or indirectly) to the spare parts sold or provided by the Seller, including but not limited to software, firmware, drawings, technical documentation or other technical information delivered by the Seller to the Customer. The Customer shall not copy, modify or reverse engineer any spare parts, or any software, firmware, drawings, technical documentation, or other technical information supplied by or on behalf of the Seller in connection with the spare parts for any purposes whatsoever or allow third parties to do the same. The Customer shall have a non-exclusive limited license and right to use the software, firmware, drawings, technical documentation, or other technical information delivered with or related to the particular spare parts supplied by or on behalf of the Seller in connection with the use and maintenance of the particular equipment into which such particular spare parts were incorporated. In case the spare part is sold or otherwise transferred further to a third party the limited license as granted herein shall follow with the spare part to such transferee.

The Customer acknowledges that different license terms may apply to spare parts, where the related intellectual property rights are not owned by the Seller and/or KONE Corporation. In case any license terms are delivered with the spare parts to the Customer, the Customer is deemed to accept these by taking the spare part into use.

13. Export control and trade sanctions

The Customer assumes responsibility for and guarantees its compliance with all applicable export/import provisions, as well as with any associated embargo provisions, trade embargoes, and sanctions. The Customer guarantees that products purchased from the Seller will be not sold to parties subject to the United Nations sanctions programs or similar regional and national programs. The Seller assumes no liability for any damages, costs, or expenses that the Customer or any other party may incur as a result of the Seller being unable to deliver products due to any export control regulations, sanctions, restrictive measures, or embargoes.

14. Applicable law; Place of jurisdiction

These Terms and Conditions of business, and all orders placed and purchases executed via KONE Parts or the KONE Parts Team shall be governed by the laws of Finland, excluding its choice of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to the sale and purchase of spare parts between the Seller and the Customer. Similarly, the Finnish Sale of Goods Act (Kauppalaki; 27.3.1987/355) shall not apply to the sale and purchase of spare parts between the Seller and the Customer.

Any dispute, controversy, or claim arising out of or relating to KONE Parts, these terms and conditions of business and all orders placed and purchases executed via KONE Parts contract, or the breach, termination or validity thereof shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finnish Central Chamber of Commerce by one (1) arbitrator appointed in accordance with the said rules. The arbitration shall take place in Helsinki, Finland in the English language.

Notwithstanding the foregoing, the Seller is at its sole discretion entitled to recover any unpaid payments, whether disputed by the Customer or not, from the Customer in any competent court of law and such court selected by the Seller shall have full jurisdiction to settle the Seller’s claim.